Did you know that only 40% of consumers are willing to wait 48 hours for their package, and 18% demand it by the next day?
In the current age of the customer experience revolution, delivery interaction is paramount. In addition to the stringent timelines these customers impose, retailers are expected to make the entire process seamless and void of any inconveniences.
If you get it wrong, a significant number of new customers may never come back if their orders are not delivered on time.
Addressing the issue of enhancing customer shipping experience should be easy. Let’s dig into this.
A good customer shipping experience is no longer a nice-to-have but an essential part of building customer loyalty and growing your business. Modern consumers want ease of access, clarity, and speed.
For example:
eCommerce brands can leverage certain cheap shipping providers to ensure free delivery for non-urgent orders and cost-effective express services for rushed purchases.
At the same time, real-time updates and tracking across multiple devices increase the after-purchase experience, inspiring trust and putting nerves at ease when waiting for a delivery.
The role of shipping in customer retention and improving their experience cannot be overstated. In fact, one-third of sales are now same-day delivery, in-store pickup, and drive-up.
Providing these versatile shipping options not only accommodates evolving consumer trends but also increases conversion and retention.
Shipping and delivery are areas that determine how a customer will feel about a product or the entire buying process in the current e-commerce marketplace.
It has grown to be about more than just moving goods from one point to the other. In fact, such shipping experiences could determine customers’ retention rates.
From transparency to eco-friendly practices, companies must improve their practices to please customers. Here, we’ll examine some of the crucial aspects that increase the overall customer shipping experience.
People want to know where their packages are and when they’ll arrive. More precisely, people want to know the whereabouts of their packages along with approximate delivery dates.
Tracking packages in real-time and giving timely status updates on delivery is essential. This gives confidence to customers that their orders have not been forgotten by providing order notifications, shipping confirmation, and order delivery updates.
eCommerce has moved the focus away from the actual product, which most retailers emphasize, to the entire customer experience. In fact, many customers pay more attention to retailers that advertise to inform them of same-day delivery, where to track a shipment, or when it is possible to track a shipment.
Surveys reveal that 74% of customers are more likely to shop again with these retailers. Companies such as FedEx and UPS have achieved this with their advancements in tracking systems.
Affordability remains one of the factors that attract customers. Most of the time, high shipping costs result in customers abandoning their shopping carts.
Free shipping is one of the key conversion enhancers, with a recent study by the National Retail Federation revealing that [75%](https://nrf.com/media-center/press-releases/nrf-study-says-more-online-shoppers-want-free-shipping#:~:text=The report found that 75 percent of consumers,%2450%2C up from 68 percent a year ago.) of customers expect free shipping on purchases even where the total cost is less than $50.
When customers find that shipping charges are very low or there is no shipping fee, the chances of those customers moving forward with the purchase skyrocket. The industry standard is now Amazon Prime’s free two-day shipping, which other retailers have to keep up with if you want to stay competitive.
Customers are more likely to return because they feel they have been charged fairly for the delivery. On the other hand, customers get frustrated and are more likely to abandon their shopping carts when excessive shipping charges are placed on them.
With faster services becoming the order of the hour, there is no question about the necessity of fast shipping. Many companies must meet Amazon standards—quick and efficient deliveries that leave no room for delays.
With two-day guaranteed delivery or even same-day delivery, customers' expectations have changed in every industry due to Amazon Prime standards. This means Amazon Prime standards have influenced other retailers to enhance their delivery standards.
According to the research, 65% of the customers said they would be willing to pay a higher price for same-day or faster delivery services. Speed is not only a value-added service; it also ensures customer brand loyalty.
Personalization does not stop at recommending products and services to customers; it also extends to shipping possibilities.
Providing different types of shipping based on customer requirements enhances their shopping experience. Certain customers may want next-day delivery, while others are less fussed and can accept slower, cheaper options.
On the other hand, other companies offer several shipping options, such as same-day delivery in select regions. Similarly, businesses offering free shipping to customers in the same region may also improve their checkout.
In fact, studies show that 73% of their customers admit that free shipping is the most important factor at the checkout. So, by allowing customers to choose these preferences, you allow them to choose what’s best for them.
With environmental consciousness on the rise, customers are increasingly interested in how sustainable it is to buy stuff from them, shipping into account.
Green packaging and carbon-neutral delivery are becoming more essential than ever. Sustainable businesses can attract consumers who care about the environment and make concessions to reduce their carbon footprint.
For example, Ikea has pledged to make 100% of deliveries emissions-free by 2025. This type of initiative can appeal to customers who are environmentally conscious and differentiate from your competition in terms of shipping methods. Everyone wins when you offer sustainable shipping options.
Issues are inevitable, but how a company deals with shipping issues can be the difference between good and poor customer service. Making sure you have fast and reliable support will keep customers satisfied in the long-run.
There are several communication channels that your eCommerce business should allow customers to reach you at: live chat, email, and phone. These channels will allow your customers to seek help when something goes wrong.
According to a Zendesk report, 62% of B2C customers stopped purchasing from an online retailer the first time they had a bad customer experience.
Companies like Zappos are known for their amazing customer service. Their representatives can resolve problems swiftly and effectively, so customers are more likely to stay loyal even when things go wrong.
Shipping is a key factor that can determine whether or not your customers are happy with the service. So, it acts as an engine for building a business's version 1. By integrating state-of-the-art technology and sustainable practices, Shippie delivers an effortless shipping experience.
Shippie provides a low-cost, on-demand, fast, and reliable way of shipping, ensuring the customer gets goods in hand quickly. This is how Shippie enhances the customer shipping experience in 4 ways:
Shippie offers real-time live tracking for all your shipments. It offers a simple dashboard that can be used to track your orders at any stage.
This transparency earns trust among your customer base and further convinces them about the location of their parcel. Shippie then seamlessly imports orders with real-time insights from areas within its expanding coverage map using automation.
Live tracking helps businesses streamline operations. It also informs customers of the status of their orders and in effect, improves the likelihood that they become repeat customers by increasing the overall satisfaction of your customers.
Cost cutting is one of the main advantages of using Shippie, and this specific feature could save up to 35% on delivery expenses. Shippie offers cost-effective transportation. A lower shipping rate will help even small businesses since they will also be able to provide cheap shipping to their customers.
Affordable shipping costs will also lead to increased purchases. This is because customers will not abandon their shopping carts due to the moderate cost of shipping. Brands and businesses report that using Shippie's services has increased their sales and customer retention.
Speed is everything with Shippie. We are four times faster than other shipping companies and manage a consistent 99% on-time delivery. This speed is why Shippie stands out in e-commerce, as customers want their packages as fast as possible.
The timeliness of delivery adds weight to the customer shopping experience. This encourages even new and existing customers to purchase the company’s products frequently.
Customer service is a part of the game that Shippie knows better than most. It offers tailored client experiences that are suited to your business needs. If you ever run into trouble, the support team will help you and keep your shipping process on the right track.
With Shippie, we nail the service aspect to grow and enhance business relationships for years. Customers are taken care of more productively, which means better service leads to repeat customers.
Shippie uses a real-time package tracking feature to notify customers when their orders have been shipped. Customers can also monitor their orders via a simple live tracking dashboard. What is more striking is that such notifications invite customers in at every level in the process and keep them informed until their package is delivered.
The Shippie App allows you to conduct order imports, schedule pick-ups, and track them as they happen. With Shippies, you can examine how customers place orders and manage the flow of orders without incurring a lot of logistics costs. This smooth connection translates into better shipments offered by companies and customers alike**.**
Delivery should be made as quickly as possible because customers want it. They usually look for technologies such as the one Amazon uses and take the shortest tie possible.
Shippie takes less time – a maximum of four times faster with a 99% of timely delivery. This swiftness in delivering customer satisfaction leads other consumers to return for more and remain loyal to the brand.
Are you prepared to make your customers happy and put more money in your pockets? If so, Shippie offers speedy, reasonable, and innovative ideas to keep your customers satisfied and asking for more.
Whether you choose live tracking, express delivery, or professional assistance, the security and timely delivery of Shippie packages are guaranteed.
There is no reason not to better your shipping experience. Shippie is standing by to help you improve your shipping experience now. **Get in touch with Shippie today.**
Meta description: Want to enhance your customer shipping experience? Learn how fast, transparent, and eco-friendly delivery solutions lead to a superior experience.
Slug: /customer-shipping-experience/
Did you know that only 40% of consumers are willing to wait 48 hours for their package, and 18% demand it by the next day?
In the current age of the customer experience revolution, delivery interaction is paramount. In addition to the stringent timelines these customers impose, retailers are expected to make the entire process seamless and void of any inconveniences.
If you get it wrong, a significant number of new customers may never come back if their orders are not delivered on time.
Addressing the issue of enhancing customer shipping experience should be easy. Let’s dig into this.
A good customer shipping experience is no longer a nice-to-have but an essential part of building customer loyalty and growing your business. Modern consumers want ease of access, clarity, and speed.
For example:
eCommerce brands can leverage certain cheap shipping providers to ensure free delivery for non-urgent orders and cost-effective express services for rushed purchases.
At the same time, real-time updates and tracking across multiple devices increase the after-purchase experience, inspiring trust and putting nerves at ease when waiting for a delivery.
The role of shipping in customer retention and improving their experience cannot be overstated. In fact, one-third of sales are now same-day delivery, in-store pickup, and drive-up.
Providing these versatile shipping options not only accommodates evolving consumer trends but also increases conversion and retention.
Shipping and delivery are areas that determine how a customer will feel about a product or the entire buying process in the current e-commerce marketplace.
It has grown to be about more than just moving goods from one point to the other. In fact, such shipping experiences could determine customers’ retention rates.
From transparency to eco-friendly practices, companies must improve their practices to please customers. Here, we’ll examine some of the crucial aspects that increase the overall customer shipping experience.
People want to know where their packages are and when they’ll arrive. More precisely, people want to know the whereabouts of their packages along with approximate delivery dates.
Tracking packages in real-time and giving timely status updates on delivery is essential. This gives confidence to customers that their orders have not been forgotten by providing order notifications, shipping confirmation, and order delivery updates.
eCommerce has moved the focus away from the actual product, which most retailers emphasize, to the entire customer experience. In fact, many customers pay more attention to retailers that advertise to inform them of same-day delivery, where to track a shipment, or when it is possible to track a shipment.
Surveys reveal that 74% of customers are more likely to shop again with these retailers. Companies such as FedEx and UPS have achieved this with their advancements in tracking systems.
Affordability remains one of the factors that attract customers. Most of the time, high shipping costs result in customers abandoning their shopping carts.
Free shipping is one of the key conversion enhancers, with a recent study by the National Retail Federation revealing that [75%](https://nrf.com/media-center/press-releases/nrf-study-says-more-online-shoppers-want-free-shipping#:~:text=The report found that 75 percent of consumers,%2450%2C up from 68 percent a year ago.) of customers expect free shipping on purchases even where the total cost is less than $50.
When customers find that shipping charges are very low or there is no shipping fee, the chances of those customers moving forward with the purchase skyrocket. The industry standard is now Amazon Prime’s free two-day shipping, which other retailers have to keep up with if you want to stay competitive.
Customers are more likely to return because they feel they have been charged fairly for the delivery. On the other hand, customers get frustrated and are more likely to abandon their shopping carts when excessive shipping charges are placed on them.
With faster services becoming the order of the hour, there is no question about the necessity of fast shipping. Many companies must meet Amazon standards—quick and efficient deliveries that leave no room for delays.
With two-day guaranteed delivery or even same-day delivery, customers' expectations have changed in every industry due to Amazon Prime standards. This means Amazon Prime standards have influenced other retailers to enhance their delivery standards.
According to the research, 65% of the customers said they would be willing to pay a higher price for same-day or faster delivery services. Speed is not only a value-added service; it also ensures customer brand loyalty.
Personalization does not stop at recommending products and services to customers; it also extends to shipping possibilities.
Providing different types of shipping based on customer requirements enhances their shopping experience. Certain customers may want next-day delivery, while others are less fussed and can accept slower, cheaper options.
On the other hand, other companies offer several shipping options, such as same-day delivery in select regions. Similarly, businesses offering free shipping to customers in the same region may also improve their checkout.
In fact, studies show that 73% of their customers admit that free shipping is the most important factor at the checkout. So, by allowing customers to choose these preferences, you allow them to choose what’s best for them.
With environmental consciousness on the rise, customers are increasingly interested in how sustainable it is to buy stuff from them, shipping into account.
Green packaging and carbon-neutral delivery are becoming more essential than ever. Sustainable businesses can attract consumers who care about the environment and make concessions to reduce their carbon footprint.
For example, Ikea has pledged to make 100% of deliveries emissions-free by 2025. This type of initiative can appeal to customers who are environmentally conscious and differentiate from your competition in terms of shipping methods. Everyone wins when you offer sustainable shipping options.
Issues are inevitable, but how a company deals with shipping issues can be the difference between good and poor customer service. Making sure you have fast and reliable support will keep customers satisfied in the long-run.
There are several communication channels that your eCommerce business should allow customers to reach you at: live chat, email, and phone. These channels will allow your customers to seek help when something goes wrong.
According to a Zendesk report, 62% of B2C customers stopped purchasing from an online retailer the first time they had a bad customer experience.
Companies like Zappos are known for their amazing customer service. Their representatives can resolve problems swiftly and effectively, so customers are more likely to stay loyal even when things go wrong.
Shipping is a key factor that can determine whether or not your customers are happy with the service. So, it acts as an engine for building a business's version 1. By integrating state-of-the-art technology and sustainable practices, Shippie delivers an effortless shipping experience.
Shippie provides a low-cost, on-demand, fast, and reliable way of shipping, ensuring the customer gets goods in hand quickly. This is how Shippie enhances the customer shipping experience in 4 ways:
Shippie offers real-time live tracking for all your shipments. It offers a simple dashboard that can be used to track your orders at any stage.
This transparency earns trust among your customer base and further convinces them about the location of their parcel. Shippie then seamlessly imports orders with real-time insights from areas within its expanding coverage map using automation.
Live tracking helps businesses streamline operations. It also informs customers of the status of their orders and in effect, improves the likelihood that they become repeat customers by increasing the overall satisfaction of your customers.
Cost cutting is one of the main advantages of using Shippie, and this specific feature could save up to 35% on delivery expenses. Shippie offers cost-effective transportation. A lower shipping rate will help even small businesses since they will also be able to provide cheap shipping to their customers.
Affordable shipping costs will also lead to increased purchases. This is because customers will not abandon their shopping carts due to the moderate cost of shipping. Brands and businesses report that using Shippie's services has increased their sales and customer retention.
Speed is everything with Shippie. We are four times faster than other shipping companies and manage a consistent 99% on-time delivery. This speed is why Shippie stands out in e-commerce, as customers want their packages as fast as possible.
The timeliness of delivery adds weight to the customer shopping experience. This encourages even new and existing customers to purchase the company’s products frequently.
Customer service is a part of the game that Shippie knows better than most. It offers tailored client experiences that are suited to your business needs. If you ever run into trouble, the support team will help you and keep your shipping process on the right track.
With Shippie, we nail the service aspect to grow and enhance business relationships for years. Customers are taken care of more productively, which means better service leads to repeat customers.
Shippie uses real-time package tracking features along with email and sms to notify customers when their orders have been shipped. Customers can also monitor their orders via a simple live tracking dashboard. What is more striking is that such notifications invite customers in at every level in the process and keep them informed until their package is delivered.
The Shippie App allows you to conduct order imports, schedule pick-ups, and track them as they happen. With Shippies, you can examine how customers place orders and manage the flow of orders without incurring a lot of logistics costs. This smooth connection translates into better shipments offered by companies and customers alike**.**
Delivery should be made as quickly as possible because customers want it. They usually look for technologies such as the one Amazon uses and take the shortest time possible.
Shippie takes less time – a maximum of four times faster with a 99% of timely delivery. This swiftness in delivering customer satisfaction leads other consumers to return for more and remain loyal to the brand.
Are you prepared to make your customers happy and put more money in your pockets? If so, Shippie offers speedy, reasonable, and innovative ideas to keep your customers satisfied and asking for more.
Whether you choose live tracking, express delivery, or professional assistance, the security and timely delivery of Shippie packages are guaranteed.
There is no reason not to improve your shipping experience. Shippie is standing by to help you improve your shipping experience now. **Get in touch with Shippie today.**
